Portabellix Refund and Returns Policy

Scope and Introduction: At Portabellix, we take pride in offering high-quality wearable gadgets. Our refund policy is designed to provide clarity and fairness in addressing issues related to demonstrable damage or usage errors.

Refund Eligibility:

1. Demonstrable Damage or Usage Errors: Refunds are granted solely for products with demonstrable damage or usage errors. All other issues are not covered under this policy.
2. Evidence of Damage: To request a refund, customers must email clear evidence of the damage or usage error in the form of photos or videos to portabellixx@gmail.com.

Refund Process:

1. Assessment by Quality Team: Upon receipt of the evidence, our quality team will evaluate the damage or defect. Refunds will not be issued if our team cannot confirm the damage or defect.
2. Approval of Refund: If our quality team verifies the damage or defect, Portabellix will proceed with the refund process.
3. Refund Timeline: Approved refunds will be processed, and the purchase price will be refunded within 90 days of the approval date.

Terms and Conditions:

1. Product Condition: The product in question must be returned in its original condition, including all packaging and accessories.
2. No Returns Policy: Portabellix does not accept product returns. The policy is strictly for refunds on damaged or defective items.
3. Shipping Costs: The customer is responsible for any shipping costs incurred when sending proof of damage or defect.
4. Non-Refundable Items: Products without demonstrable damage or usage errors are not eligible for a refund.

Contact Information: For inquiries regarding our refund policy or to submit a refund request, please email us at portabellixx@gmail.com.

Amendments to Policy: Portabellix reserves the right to modify this refund policy at any time. Changes will become effective immediately upon posting on our website.

Acknowledgment: By making a purchase from Portabellix, customers acknowledge that they have read, understood, and agreed to the terms outlined in this refund policy.