FAQ
Frequently Asked Questions
Not satisfied? How to return?
Contact us by email with an explanation and a photo/video of the problem. We strive for 100% customer satisfaction and will help you find a solution as soon as possible.
How can I track my order?
Your order will be shipped the same day. You will receive a tracking code to check the status of your order. For the status check you can use Parcelsapp.com. Today we offer free shipping on all orders, including Track & Trace.
Can I pay safely?
We use the most advanced and established payment systems making your payment always secure. Our payment methods are: PayPal, Mastercard, Visa and Apple Pay
Do you accept returns?
Due to strict purchasing rules, we have to accept the policy of accepting returns only in case of defects and or damage. Please think carefully before making a purchase.
How long is the shipping time for my order?
The receipt time of your order depends on the production time, inventory and warehouse location of the U.S.-based supplier. The current assortment has a shipping time of 6-11 business days.
Couldn't find your question? Or do you need help?
If you cannot find an answer to your question please contact us using the form.